FAQ

What material is Luv Mei jewelry made from?

Our jewelry is made from high quality thick plated gold vermeil and rhodium sterling silver. This makes it superior to jewelry of a similar price point.

Does the jewelry lose color after a few weeks?

No, most definitely not! Our jewelry might be affordable, but we do not compromise on quality and we hear of customers still proudly wearing our pieces after several years.

What is the best way to look after my Luv Mei jewelry?

We advise that you avoid applying perfumes, creams and hair products while wearing the jewelry and to remove it when exercising and showering. To clean, buff gently with a dry cloth and store in our beautiful jewelry box when not worn.

Where does Luv Mei deliver to?

Luv Mei ships worldwide.

How long does shipping take?

Please see our Shipping & Returns page for more information on shipping.

Where does my order ship from?

We ship from New York.

Can you ship my order as a gift?

Of course! All our Luv Mei orders are shipped in a beautiful jewelry box and we do not include any paperwork with pricing, so job done.

What is the Luv Mei return policy?

We want all our customers to be fully satisfied. If you are not entirely happy with your order, we will issue you a full refund. Please see our Shipping & Returns page for details of our Luv Mei return policy.

What happens if I want to do an exchange?

No problem. Please see our Shipping & Returns page.

How do I cancel or update my order?

Please email info@luvmeishop.com ASAP so we can get to this before we ship your order out. If we miss your email, simply return the jewelry for a refund or exchange.